Refund Policy

We have a 30-day return policy on selected items, which means you have 30 days after receiving your item to request a return. This voluntary return window is in addition to, and does not limit, any statutory cooling-off or return rights you may have under the Consumer Protection Act — see our Legal Notice for details.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (Never Opened). You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@utc-industrial.co.za. Please note that returns will need to be sent to the following address: Business Park, N4 Gateway Industrial Park, Unit 6 Amatole Rd, Pretoria East, Pretoria, 0184, South Africa

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@utc-industrial.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned: custom, special-order, or built-to-spec products (such as specific voltage/phase configurations or custom control panels), and items that have been opened, wired into, or used in a live installation. Please get in touch if you have questions or concerns about your specific item.

All products that are not installed by a qualified installer (System Integrator), or qualified electrician cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 21 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 21 business days have passed since we've approved your return, please contact us at sales@utc-industrial.co.za